Privacy policy
Held Retreats LLC, 312 W. 2nd Street Casper, WY, 82601 USA
We know that you care about how your personal information is collected, used, and shared, and we appreciate your trust in allowing our website to do so. We take your privacy very seriously, and are committed to safeguarding the privacy of your information with the utmost priority, respect, and discretion.
This privacy policy explains how heldretreats.com (hereafter referred to as the Website) uses the personal data collected from you when you visit our website. By visiting the Website, you hereby accept the terms of and practices detailed in this Privacy Notice.
Why does heldretreats.com gather Personal Information?
We continually strive to improve the Website based upon feedback that we receive from customers and users. As such, the personal information that we learn from our customers, clients, and visitors, is used to improve the Website, personalise your experience, and to improve customer service. Furthermore, we may use the personal information identified below to process transactions, and send periodic emails.
Nevertheless, we do not sell your personal information. We share it only where it is necessary to deliver the products and services you have requested, with the service providers and partners described in this policy, or where we are required to do so by law. Any email address that you provide may be used to process order(s), to send you information and/or updates regarding your order(s), and to keep you informed of and up to date with news about the Website, Held Retreats, and/or any related products or service information. We may send emails containing newsletters, promotions, or special offers. If you do not want to receive such messages, you always have the option to opt out or change your preferences (other than those for receipt of services or products).
What Personal Information Does heldretreats.com Gather?
Heldretreats.com gathers information when you register on the Website, place an order, subscribe to our newsletter(s), and/or fill out a form. In doing so, we receive and store any information that you enter on our Website and/or give us in any way.
You can visit the Website anonymously, or choose to not provide our site with any piece of information, but then you might not be able to take full advantage of our features, products, or services. We use this information in order to effectively respond to your requests, customise your use of the Website, improve my services, and to communicate with you.
Information That You Provide To heldretreats.com
You provide most information when you search, buy, post, or communicate with us. For example, you provide information when you search for a product; place an order through the Website or one of our third-party sellers; provide information for your order, account, and/or profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire; use our services; participate in discussion or community features; or provide and rate reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number(s); e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description; and financial information.
Health and Dietary Information
When you book a retreat, we ask you to complete an intake form that includes questions about your health. This may include medical conditions, injuries, medication, allergies, dietary requirements, mental health history, and the details of an emergency contact.
We collect this information so that we can keep you safe during the retreat, adapt activities where needed, cater for your dietary requirements, respond appropriately in an emergency, and meet the standards of care expected of us as a retreat provider. We do not share this information with our insurance provider.
Health information is treated as a special category of personal data under data protection law. We collect and use it only with your explicit consent, which you give when you submit your intake form. You can withdraw your consent at any time by emailing hello@heldretreats.com. Please note that if we are unable to hold information that is necessary for your safety, we may not be able to proceed with your booking.
Access to this information is limited to Simone and the retreat facilitators, who need it in order to keep you safe during the retreat. Where you have allergies or dietary requirements, we share only the details relevant to your meals with the chef. If it is necessary to protect your health or safety, for example in a medical emergency, we may share relevant health information with a doctor, therapist, or emergency services.
We keep your completed intake form for three years after your retreat ends, after which it is deleted. Dietary and allergy information shared with our chef is deleted at the end of each retreat.
Information From Third Parties
We may obtain information about you from third parties. For example, if you access the Website through a third-party (e.g., Facebook, Instagram, etc…) by “following” and/or “liking” our Website, and/or Held Retreats, the relevant third party may transfer certain information about how you use its service. This information can include, but is not limited to, your relevant user ID, information that you have permitted said third party to share with us, and any information that you have made public in connection with that service. As such, it is a good idea to always review and adjust your privacy settings on third-party websites and/or services before connecting to another product or service.
Other examples of information that we receive from third parties includes updated delivery and address information from my carriers or other third parties, which we can use to correct our records and deliver your next purchase or communication more easily; account information; purchase or redemption information; and/or any financial information that we can obtain to help prevent and detect fraud.
Advertising on Meta Platforms (Facebook and Instagram)
We advertise Held Retreats on Facebook and Instagram, which are owned by Meta Platforms, Inc. ("Meta"). To do this we use Meta's business tools, and this means certain information about your interactions with our Website and our business is shared with Meta.
Meta Pixel. We use the Meta Pixel, a piece of code on our Website that uses cookies and similar technologies to record actions you take here, such as viewing a retreat page, starting a booking, submitting an enquiry form, or completing a purchase. This allows us to measure the effectiveness of our advertising, show you relevant ads on Facebook and Instagram, and build audiences of people with similar interests. The information shared with Meta may include your IP address, browser and device information, the pages you visited, the actions you took, and identifiers stored in cookies.
Meta Conversions API. We may also send information about these same actions to Meta directly from our servers rather than from your browser. Where this includes information such as your email address, name, or phone number, it is hashed (converted into a scrambled, non-readable form) before it is sent, and is used by Meta to match the action to a Facebook or Instagram account.
Custom and Lookalike Audiences. We may share a list of contact details, such as email addresses, with Meta so that we can show ads to our existing subscribers and guests, exclude them from certain campaigns, or reach new people with similar characteristics. Contact details are converted into a scrambled, non-readable form before they are uploaded, so Meta does not receive readable email addresses from us. Before sharing any contact details with Meta for this purpose, we check that the people concerned have subscribed to our mailing list or booked with us, and that they have not asked to be excluded from marketing.
Lead forms. If you submit your details through an advertisement form on Facebook or Instagram, Meta passes those details to us and we use them to respond to your enquiry and, where you have agreed, to send you marketing communications. Meta's own handling of that information is governed by its privacy policy.You can read how Meta uses data in its Privacy Policy at https://www.facebook.com/privacy/policy and manage what you see and how your data is used in your Facebook or Instagram account settings, including Ad Preferences and Off-Facebook Activity.
How to opt out
You can decline or withdraw consent for advertising cookies at any time through the cookie settings on our Website.
You can adjust your advertising preferences directly with Meta at https://www.facebook.com/adpreferences.
You can ask us to remove your contact details from any advertising audience we maintain by emailing hello@heldretreats.com.
Unsubscribing from our emails will also remove you from marketing audiences built from our email list.
Third-Party Tools for Data Processing
We use third-party services to help manage bookings, communications, and guest information. WeTravel is used to receive and process retreat bookings securely. Flodesk is used to manage email communications, including newsletters and updates, and your email address is stored with them. We also use Google Sheets to organise guest information, including flight details and retreat logistics. These services act as data processors on our behalf, and their privacy practices can be viewed via their respective privacy policies.
Does heldretreats.com Sell Any Of The Information That It Receives?
The simple answer is “no.” Information from and about our customers is a cherished part of our business, and we do not sell any of our customers’ personal information to others. As such, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we may share your information as noted below:
Third Parties: In rare cases, heldretreats.com employs other companies or individuals to perform (or help perform) certain functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, search results, or links, processing credit card information, and/or providing customer service. In doing so, we might share your information with third-party business partners for the purpose of providing our products and/or services to you. However, such third-parties will be given limited access to your information, only as is reasonably necessary to deliver the product or service, and will never receive your information for any other purpose. Furthermore, we will always require any such third-party to adhere to this Privacy Notice, or operate under a similar policy.
User Content: Any user content that you voluntarily disclose for posting to our services and/or Website may become available to the public and unable to be removed, except by heldretreats.com in its sole discretion. Once posted on the Website, such user content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Website, on other sites that have republished us, or if other users have copied or saved that information. If you do not wish your content to be available to the public, please do not post it on the Website.
Email Address(es): If you enter an email address, you will be able to communicate with heldretreats.com, and possibly with other users. If you reply to users or participate in group meetings, your email address might be shared with these other users.
Required By Law: We may disclose your information if required to do so by law, or if we reasonably believe that such action is necessary to: (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our terms of use, or to protect the security, quality or integrity of our Website and related services; and/or (c) to exercise or protect the rights, property, or personal safety of our business, the Website, our users, customers, and/or others. This includes exchanging information with other companies and organisations to prevent fraud and reduce credit risks. Nevertheless, we will never sell, rent, share, or otherwise disclose any of your personally identifying information for commercial purposes in violation of the commitments set for in this Privacy Notice.
With Your Consent: Other than as set forth herein and above, you will receive notice when information about you might go to third parties. In these cases, you will have an opportunity to instruct us to not share the information, or any portion thereof.
How Do We Protect Your Information?
We employ various security measures to maintain the safety of your personal information when you place an order, or enter, submit, or access your personal information.
In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Where Your Information Is Stored
Held Retreats is operated by Held Retreats LLC, a company registered in Wyoming, United States. Your information is stored and processed in the United States, and by the service providers we use, which are also primarily based in the United States. Privacy laws in the United States may differ from those in your own country.
What About Links To Other Websites?
Occasionally, our Website will include links to other websites. These third party sites have separate and independent privacy policies, including differing terms regarding the usage and retention of cookies, and sharing of personal information. As such, we have no control over, responsibility for, or liability of the activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising. Where we share information with advertising partners, we do so only as described in the section on Advertising on Meta Platforms.
What Choices Do You Have About Your Information?
As discussed above, you can always choose to not provide certain information (unless required for the particular transaction), even though it might be needed or beneficial to make a purchase or take advantage of certain features.
At any time, you may update your account information and e-mail communication by contacting us through the relevant channel. You can stop receiving promotion email communications by following the steps to “unsubscribe” contained in any such email. We make every reasonable effort to promptly process all unsubscribe requests. If you have any questions about opting out of any such emails, please contact us directly.
Cookies and Similar Technologies
Our Website uses cookies and similar technologies (including pixels, tags, and local storage) to operate the site, remember your preferences, understand how the Website is used, and deliver and measure advertising.
We use the following categories:
Strictly necessary cookies, which are required for the Website to function, including for booking and payment processes. These cannot be switched off.
Analytics cookies, which help us understand how visitors find and use the Website so we can improve it.
Advertising and marketing cookies, which are set by us and by third parties such as Meta Platforms (Facebook and Instagram) to show you relevant advertising on those platforms and to measure how our advertising performs.
Where required by law, we ask for your consent before setting analytics or advertising cookies, and you can withdraw or change that consent at any time using the cookie settings on our Website.
You can also control cookies through your browser. The "Help" feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, and how to disable cookies altogether. Blocking cookies may affect how parts of the Website work.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our Website and does not apply to information collected offline.
Conditions, Notices, and Revisions
As noted above, by using the Website and/or purchasing any products or services offered hereunder, you consent to the terms of and practices detailed in this Privacy Notice. Furthermore, your visit to this Website, and any dispute over privacy that might arise pursuant to your use of this Website, are subject to this Privacy Notice. If you have any concern about privacy at heldretreats.com, please contact us with a thorough description of your concern(s), and we will try to resolve it if possible.
As our business develops, our Privacy Policy is likely to change as well. As such, we may e-mail periodic reminders of our updated notices and conditions; however, it is your responsibility to check our Website to see if there have been any changes to my Privacy Notice. Unless otherwise stated, our current Privacy Notice applies to all information that we have about you and your account. If we decide to change our privacy policy, we will post those changes on this page.
This privacy policy was last updated on August 24th 2026.
Your Data Protection Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive a copy in a portable format, and to withdraw your consent at any time where we rely on consent. You also have the right to object to direct marketing, including advertising, at any time.
To exercise any of these rights, email hello@heldretreats.com. We will respond within one month. If you are unhappy with how we have handled your information, you have the right to complain to your local data protection authority.
How to Get in Touch
If you have any questions regarding this Privacy Policy or you would like to exercise one of your data protection rights, please do not hesitate to get in touch by emailing: hello@heldretreats.com